Job Description

Job Description

Job Description

Description: Who We Are

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Today, we're one of the fastest-growing pool service companies in the area, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

Competitive Pay: $70,000 + Starting Base Salary (Room for Growth)

Full Benefits Package: Health, dental, and vision insurance, short & long-term disability, PTO, performance bonuses, and 10 paid holidays.

Career Growth: Clear paths to Lead Commercial Technician, Trainer, Field Supervisor, or Operations Leadership roles.

Supportive Team Environment: We set you up for success from Day 1.

Full-Time Flexible: Monday to Friday, 8:00 AM – 5:00 PM. Earlier start and finish times available if preferred.

Reporting Location: In-office start and end at your assigned branch location.

As a Commercial Pool Repair Technician, you'll be responsible for diagnosing, repairing, and optimizing commercial pool systems and equipment to ensure safe, efficient, and reliable operation for our commercial clients.

Commercial Pool Diagnostics & Repairs

Diagnose, troubleshoot, and repair commercial pool systems and equipment, including pumps, motors, filters, heaters, automation systems, chemical controllers, plumbing, valves, circulation systems, and other critical components.

Perform repairs that meet industry standards while minimizing downtime and ensuring long-term system reliability.

High-Quality Repair Quotes

Provide clear, detailed, and professional repair quotes focused on improving system efficiency, maintaining regulatory compliance, and utilizing high-quality products backed by strong manufacturer warranties.

Evaluate customer needs and recommend solutions that balance performance, longevity, safety, and budget considerations.

Customer Communication

Before Service: Contact customers, property managers, or facility representatives prior to arrival to confirm appointments, communicate expected arrival times, and answer preliminary questions.

During Service: Clearly explain diagnostic findings, repair recommendations, safety concerns, and available options while keeping stakeholders informed throughout the repair process.

After Service: Follow up to ensure customer satisfaction, answer additional questions, and identify opportunities for future repairs or system improvements.

Build long-term relationships through proactive communication and professional service.

Internal Team Communication

Actively participate in team communication through Slack and other company platforms.

Provide updates on repair progress, share technical findings, collaborate on troubleshooting efforts, and communicate effectively with technicians, service managers, and leadership to support operational excellence.

Quality Assurance

Deliver exceptional workmanship and attention to detail on every repair.

Ensure repairs meet or exceed company quality standards and customer expectations. When issues arise, respond quickly by identifying root causes, implementing corrective actions, and maintaining transparent communication with customers and internal teams.

Customer Service

Represent Poolie professionally at all times by maintaining a customer-first mindset, addressing concerns promptly, and providing practical solutions that align with our commitment to quality and safety.

Team Collaboration

Work closely with service, maintenance, and leadership teams to support daily operations, share technical expertise, mentor less experienced technicians when appropriate, and contribute to a positive team culture.

• Previous experience in commercial pool repair, pool service, or aquatic facility maintenance.
• Strong knowledge of commercial pool equipment, hydraulics, filtration systems, automation systems, and water circulation systems.
• Ability to diagnose and repair a wide range of pool equipment and mechanical systems.
• Valid driver's license with a clean driving record.
• Ability to safely perform physically demanding work in various weather conditions.
• Strong communication and customer service skills.
• Team-player mentality with the flexibility to adapt to changing priorities and operational needs.

• RAIL (Residential Appliance Installer License) or equivalent licensing, where required.
• Certified Pool Operator (CPO) certification.
• Experience with commercial automation and chemical controller systems.
• Experience training or mentoring technicians.
• Strong understanding of estimating and quoting repairs based on customer needs and facility requirements.
• Experience working with HOAs, multifamily communities, hotels, schools, municipalities, or aquatic facilities.

Not Quite a Repair Technician Yet? We're actively seeking experienced technicians who can independently diagnose, troubleshoot, quote, and repair pool equipment and systems.However, if you have strong pool industry experience, a solid understanding of pool equipment and filtration systems, and are working toward becoming a full-time Repair Technician, we'd still love to hear from you.Exceptional candidates who may not yet meet all Repair Technician requirements (Including the RAIL) could be considered for a Pool Filter Service Technician position, with opportunities for advancement into a Repair Technician role as their technical skills and experience grow.

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