Job Description
Job Description:
\tThe Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems.
\tThis role involves providing advanced technical support, ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration. Ability to isolate availability and performance issues, leading towards site outages, as they occur.
\tReports To NOC Shift Supervisor
\tMonitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response.
\tUtilize network monitoring tools, proactively monitoring network health, device availability.
\tAbility to troubleshoot routers and switches, conduit to the network engineering team
\tKeen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks
\tClear understanding of NJTs network topology to quickly isolate problems, minimizing MTTR.
\tLead Analyst in charge to identify, isolate, and restoration of services to remote locations.
\tSenior team member, work collaboratively and gatekeeper to network engineering group.
\tParticipate in ongoing training, professional development and remain current with technologies.
\tMust have flexibility to work alternate shifts when required, nights, weekends, and holidays.
\tResponsibilities as outlined by the NOC Shift Supervisor in charge.
\tKnowledge of ITIL processes, best practices and workflow.
\t3 to 5 years, advanced experience in network operations, technology and support
\tExperience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required
\tClear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS,DHCP, VLANS, Routing and Switching)
\tCertifications such as CompTIA Network+, or equivalent a plus
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